Introducing Renew IT’s new national maintenance service division, RenewTech Support. We understand the importance of keeping your business running smoothly, and that’s why we offer a comprehensive range of services designed to meet all your desktop support needs.
At Renew IT, we understand that businesses have different needs and requirements when it comes to support services. That’s why we offer three levels of support to cater to your specific needs. For standard business hours support, our Lime Support package offers assistance from Monday to Friday, 9 am to 5 pm, excluding public holidays. If you require extended coverage, our Mint Support package provides support from Monday to Friday, 8 am to 6 pm, including public holidays. And for those seeking round-the-clock peace of mind, our premium Emerald Support package delivers 24/7 support, 365 days a year*. With our flexible support options, you can choose the level that best suits your business and ensure that you always have the assistance you need, whenever you need it.
Choose RenewTech Support services for unparalleled technical assistance and reliable solutions. With our Helpdesk, Parts support, and On-Site Technician service, combined with our flexible support packages, you can trust us to keep your business running smoothly and efficiently
*Subject to Helpdesk and remote support services only
Package Inclusion Hours:
Level of Technician:
Package Inclusion Hours:
Level of Technician:
Package Inclusion Hours:
Level of Technician:
Our IT helpdesk provides a range of services to assist users with technical issues and inquiries related to computer systems, software applications, and network connectivity.
• Incident management
• Troubleshooting and problem resolution
• Software support
• Hardware support
• User training and education
• Remote assistance Password and account management
• Incident escalation
• Communication and updates
• Mint Support
• Lime Support
• Emerald Support
Our expert IT helpdesk offers comprehensive assistance for technical issues and inquiries, ensuring uninterrupted collaboration and optimized productivity.
• Incident management
• Troubleshooting and problem resolution
• Software support
• Hardware support
• User training and education
• Remote assistance Password and account management
• Incident escalation
• Communication and updates
• Lime Support
• Emerald Support
Managing and supporting computer hardware and spare parts within your organization.
• Inventory management
• Parts procurement
• Parts replacement and repair
• Warranty management
• Parts disposal and recycling
• Parts documentation and tracking
• Parts distribution
• Parts troubleshooting and support
• Vendor management
• Documentation and reporting
• Lime Support
• Emerald Suppor
Support hardware used by an end user to get them back
to productivity regardless of the end point and brand
• Diagnose hardware related issues
• End point and brand agnostic
• Troubleshooting
• Installations
• Upgrades
• Repairs and Replacement
• Lime Support
• Emerald Support
Our skilled technicians provide comprehensive technical assistance to end users, ensuring smooth operations and prompt issue resolution.
• Hardware installation and maintenance
• Software installation and support
• Network setup and troubleshooting
• Security management
• Hardware and software upgrades
• User support and training
• Data backup and recovery
• IT inventory management
• Documentation and reporting
• Collaboration with other IT teams
• Emerald Support