Privacy Policy

Renew IT Group Pty Ltd (“Renew IT”, “we”, “us”, or “our”) is committed to handling your personal information responsibly. This page explains what information we collect through this website, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ).

1. What information we collect

When you interact with our website, we may collect:

• Contact information — your name, business name, email address, and phone number when you submit an enquiry or quote request
• Communication content — the details of your message or service request
• Usage data — pages visited, time spent on the site, and referring URLs, collected automatically via cookies and analytics tools

We only collect information that is necessary for the purpose it is being collected for.

2. How we use your information

We use the information you provide to:

• Respond to your enquiries and service requests
• Provide quotes and arrange service delivery
• Send relevant updates or follow-up communications
• Improve our website and services

We will not use your information for unrelated purposes without your consent.

3. Cookies

Our website uses cookies to help us understand how visitors use the site. This may include analytics tools such as Google Analytics. Cookies do not identify you personally. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

4. Sharing your information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

• Service providers — trusted third parties who help us operate our business (e.g. email or CRM platforms), who are bound by confidentiality obligations
• Legal obligations — where required by law or a regulatory authority
• Safety — where necessary to prevent a serious threat to health or safety

5. How we protect your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Our information security practices are certified to ISO 27001 and NAID AAA standards. When information is no longer needed, it is securely deleted or destroyed.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time using the unsubscribe link in any email we send
• Lodge a complaint with us, and if unresolved, with the Office of the Australian Information Commissioner (Australia) or the Office of the Privacy Commissioner (New Zealand)

7. Contact us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please get in touch:

We aim to respond to all privacy enquiries within 10 business days.